If you tried to make a payment in the employee environment and received a "Payment Failed" message, that could mean one of a few things:

  1. There was a connection issue during the payment process. We recommend refreshing the page to see if the payment went through and if it did not, try again.
  2. The card was declined due to insufficient funds. When a card is declined, you will receive a payment failed error message. This can be circumvented by using another card.
  3. The card does not allow for this type of transaction. Some cards that are given to employees by employers do not allow for specific types of transactions. If you are trying to make a payment with a card provided by a business (and receive an error message) we recommend contacting the account holder to confirm that "government_services" are an acceptable transaction type for the card being used. 



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