Payments listed in ViewPoint Cloud can be voided at any time. Please note that System and Record Type Administrators ONLY can void payments; applicants and employee level users without administrative level access are unable to do this.
Please Note: When a payment is voided, it is as if the original payment was never issued. For example, if an applicant pays with a check and then the check needs to be cancelled, the payment should be voided so that it is removed from the record. Money is not refunded to the applicant when a payment is voided. For more information on refunding, please see How to Issue a Refund.
To void a payment:
- Click on the Payment step in the Record's Timeline.
- Scroll down to the Payments section and click on the three vertical dots on the right.
- Select "Void" on the drop down menu that appears.
You will then be prompted whether you want to void this payment. Click "Void" to confirm.
Once a payment is voided, the Payment step will reactivate to allow the applicant to pay the pending balance (or for an employee to waive the payment, if applicable). The voided payment will also be removed from the Payment and Ledger Reports.