Payments due in ViewPoint Cloud can be waived at any time. Please note that System and Record Type Administrators ONLY can waive payments; applicants and employee level users without administrative level access are unable to do this.
• How to Waive a Payment:
- Click on the Payment step in the Record's Timeline.
- Scroll down and click the "Waive Payment" button in the bottom right corner.
- Click "Waive" on the pop up that appears to confirm choice to waive the payment.
Please note: By waiving a payment, the applicant does not have to pay the amount due and the Payment step will be skipped in the Timeline.