Payments due in ViewPoint Cloud can be waived at any time. Please note that System and Record Type Administrators ONLY can waive payments; applicants and employee level users without administrative level access are unable to do this.
• How to Waive a Payment:
Click on the Payment step in the Record's Timeline.
Scroll down and click the "Waive Payment" button in the bottom right corner.
Click "Waive" on the pop up that appears to confirm choice to waive the payment.
Please note: By waiving a payment, the applicant does not have to pay the amount due and the Payment step will be skipped in the Timeline.