Employee F.A.Q

Reporting On Department Form Fields

Written by Seth From OpenGov
Updated over a week ago

Due Dates on Workflow Steps

Written by Josh From ViewPoint
Updated over a week ago

Sum Calculations for Multi-Entry Numerical Form Fields

Written by Josh From ViewPoint
Updated over a week ago

Why can't I search for an applicant email ID that I know exists in ViewPoint Cloud?

Written by Josh From ViewPoint
Updated over a week ago

How to Re-activate a Stopped Record

Written by Josh From ViewPoint
Updated over a week ago

Viewing Previous Workflows From Renewal Records

Written by Josh From ViewPoint
Updated over a week ago

How to Clone a Record Type

Written by Josh From ViewPoint
Updated over a week ago

Applying Date Filters to Reports

Use date filters to highlight data from a certain date range

Written by Seth From OpenGov
Updated over a week ago

Reporting on Permit Issuance Dates

Written by Josh From ViewPoint
Updated over a week ago

Using Your Community's Activity Log

View your community employees' past activity here

Written by Josh From ViewPoint
Updated over a week ago

How to Cancel A Scheduled Inspection

Written by Josh From ViewPoint
Updated over a week ago

Adding Minimum and Maximum Fee Amounts

Keep your fee schedule within specific cost parameters

Written by Josh From ViewPoint
Updated over a week ago

How to Sync Your Inspection Schedule with Your Calendar

Written by Josh From ViewPoint
Updated over a week ago

Does your Inspection Schedule Display Overdue Inspections?

You can find overdue inspections via your "Inspect" Tab

Written by Josh From ViewPoint
Updated over a week ago

How to Report on Overdue Inspections

How to report on missed inspections

Written by Josh From ViewPoint
Updated over a week ago

How to reset your password

Written by Josh From ViewPoint
Updated over a week ago

Fee Calculations in ViewPoint Cloud

Learn more about how fees are calculated

Written by Josh From ViewPoint
Updated over a week ago

How to report on historical records

Written by Josh From ViewPoint
Updated over a week ago

Which employees can process payments?

Written by Josh From ViewPoint
Updated over a week ago

What is the "Adjustment" Transaction Type in the Ledger Report?

Written by Josh From ViewPoint
Updated over a week ago

What Does Each Approval Step Status Mean?

What each approval status means in the context of a record's workflow

Written by Josh From ViewPoint
Updated over a week ago

How to Export a Renewal Campaign to a .CSV File

Written by Josh From ViewPoint
Updated over a week ago

What is a Stopped Record?

Written by Josh From ViewPoint
Updated over a week ago

Can I add a record expiration date that is in the past?

Written by Seth From OpenGov
Updated over a week ago

Can you create a report showing Waived Fees?

Written by Josh From ViewPoint
Updated over a week ago

How do I find deleted records?

Written by Seth From OpenGov
Updated over a week ago

How do I find what inspections were conducted on a specific date?

Written by Seth From OpenGov
Updated over a week ago

How do I delete a project template?

Written by Seth From OpenGov
Updated over a week ago

Can you change a record number after the record has already been submitted?

Written by Seth From OpenGov
Updated over a week ago

Can multiple emails be linked to a record?

Written by Seth From OpenGov
Updated over a week ago

Why did a payment fail?

Written by Seth From OpenGov
Updated over a week ago

How to Save a Record Draft in the Employee App

Written by Josh From ViewPoint
Updated over a week ago

Can applicants start multiple record applications within a project?

Written by Seth From OpenGov
Updated over a week ago

What time of day are renewal emails sent?

Written by Seth From OpenGov
Updated over a week ago

Can applicants print their permit or license at home?

Written by Seth From OpenGov
Updated over a week ago

What HTML tags are supported?

Written by Seth From OpenGov
Updated over a week ago

Do applicants receive an email when they have a balance due?

Written by Seth From OpenGov
Updated over a week ago

Can applicants change information when they renew their license?

Written by Seth From OpenGov
Updated over a week ago

How to Copy a Document Template

Easily copy document templates for multiple uses

Written by Seth From OpenGov
Updated over a week ago

Can you conduct an inspection on a location and not a record?

Written by Seth From OpenGov
Updated over a week ago

What is the Columns tab in the Reports field used for?

Written by Josh From ViewPoint
Updated over a week ago

How to report on data from specific Form Fields

VPC3

Written by Josh From ViewPoint
Updated over a week ago

What is the Filters tab in the Reports field used for?

Written by Josh From ViewPoint
Updated over a week ago

What is the General tab in the Reports field used for?

Written by Josh From ViewPoint
Updated over a week ago

Can applicants link documents to their profile?

Written by Seth From OpenGov
Updated over a week ago

Can employees make e-check payments?

Written by Seth From OpenGov
Updated over a week ago

Can employees create an account for an applicant?

Written by Seth From OpenGov
Updated over a week ago

Can you delete inspection item comments after an inspection has been completed?

Written by Seth From OpenGov
Updated over a week ago

What does the trashcan icon mean next to a form field on a record page?

Written by Seth From OpenGov
Updated over a week ago

Can I have more information print on my documents?

Written by Seth From OpenGov
Updated over a week ago

Can you waive a refund?

Written by Seth From OpenGov
Updated over a week ago

Can users or groups be notified when specific documents have been issued?

Written by Seth From OpenGov
Updated over a week ago

Why is the auto-fill form section not working?

Written by Seth From OpenGov
Updated over a week ago

Can you clone a form section?

Written by Seth From OpenGov
Updated over a week ago

Why are applicants seeing a white screen after logging into the online portal?

Written by Seth From OpenGov
Updated over a week ago

What Does Each Inspection Step Status Mean?

What each inspection status means in the context of a record's workflow

Written by Josh From ViewPoint
Updated over a week ago

Why isn't there an expiration date on the document that I just added?

Written by Seth From OpenGov
Updated over a week ago

How to Add an Expiration Date to a Document

Written by Josh From ViewPoint
Updated over a week ago

How to Change a Record's Expiration Date

Written by Josh From ViewPoint
Updated over a week ago

Application Snapshot

Written by Seth From OpenGov
Updated over a week ago

What are claim codes?

Written by Seth From OpenGov
Updated over a week ago

How to Add a Unit to a Location

Adding a unit to an existing location

Written by Michael From ViewPoint
Updated over a week ago

What are "Checklist" Items for Inspections

VPC3, Inspections

Written by Michael From ViewPoint
Updated over a week ago

How to Reissue a Document

Written by Seth From OpenGov
Updated over a week ago

Balancing Your ViewPoint Ledger Report with Stripe

Written by Seth From OpenGov
Updated over a week ago

How to Create a New Location (Address)

Written by Seth From OpenGov
Updated over a week ago

Attachment Notifications

Written by Seth From OpenGov
Updated over a week ago

How to Create an Inspection Report

Inspections

Written by Seth From OpenGov
Updated over a week ago

How to use Applicant and Location Flags

Written by Seth From OpenGov
Updated over a week ago

How to Record a New Inspection

Inspections

Written by Seth From OpenGov
Updated over a week ago

Creating Conditional Form Fields on Documents

Written by Seth From OpenGov
Updated over a week ago

Difference Between Filters and Columns

VPC3 Reporting

Written by Seth From OpenGov
Updated over a week ago

How to Manually Renew a Record

Written by Josh From ViewPoint
Updated over a week ago

Live Preview Not Working

Written by Seth From OpenGov
Updated over a week ago

How to Locate a Draft of a Record in the Employee App

Here's How to Search for a Draft Record in VPC

Written by Josh From ViewPoint
Updated over a week ago

How to Delete or Archive a Location

Written by Seth From OpenGov
Updated over a week ago

Can form fields and sections be formatted differently?

Written by Seth From OpenGov
Updated over a week ago

What happens if a credit card charge is disputed?

What to do if an applicant disputes their payment

Written by Seth From OpenGov
Updated over a week ago

I selected the wrong form field type. Is there a way to change it?

Written by Seth From OpenGov
Updated over a week ago

How to Delete a Department

VPC3 Organization Settings

Written by Seth From OpenGov
Updated over a week ago

How to Create a Record

Here's how to create a new record in the employee app:

Written by Seth From OpenGov
Updated over a week ago

Why are data merge tags showing up on my document?

How to troubleshoot when your issued documents don't populate properly

Written by Seth From OpenGov
Updated over a week ago

How to Print a Record

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to log in

Written by Seth From OpenGov
Updated over a week ago

How to View a Record's Activity Log

VPC3

Written by Seth From OpenGov
Updated over a week ago

Why is a Record Type or Workflow missing from the storefront?

Written by Seth From OpenGov
Updated over a week ago

How to Upload a New Record Attachment

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Delete a Record Attachment

VPC3

Written by Seth From OpenGov
Updated over a week ago

About Stripe

Stripe is the payment processing company that ViewPoint has partnered with to provide automatic payment processing.

Written by Seth From OpenGov
Updated over a week ago

How to View Attachment Details

VPC3

Written by Seth From OpenGov
Updated over a week ago

What if the applicant doesn't have an email address?

Written by Seth From OpenGov
Updated over a week ago

How to Upload a New Attachment Version

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Download a Record Attachment

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Change an Autofill Section on a Record

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Update a Record

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Assign a Record Step

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Add a New Record Step

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Add a Record to a Project

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to View the Applicant's Profile

VPC3

Written by Seth From OpenGov
Updated over a week ago

How To Issue A Partial Refund

Here's how to issue a partial refund in ViewPoint Cloud

Written by Josh From ViewPoint
Updated over a week ago

How to Change the Owner of a Location on a Record

VPC3

Written by Seth From OpenGov
Updated over a week ago

What Is the File Upload Size Limit?

Written by Seth From OpenGov
Updated over a week ago

How to Change a Record Location

VPC3

Written by Seth From OpenGov
Updated over a week ago

How to Change an Applicant

VPC3

Written by Seth From OpenGov
Updated over a week ago

How To Remove a Record's Expiration Date

VPC3

Written by Seth From OpenGov
Updated over a week ago